Banco Davivienda measures the adoption of its collaboration tools with real-time data
Banco Davivienda sought to analyze, measure and monitor the level of adoption of Google Workspace across the organization in order to drive adoption and appropriate use. Amarello delivered an analytical solution with Looker Studio and BigQuery that automatically integrates real usage data and cross-references it with the organization's directory: more than 20,000 users in six countries, with real-time information.
- Client
- Banco Davivienda
- Sector
- Banking
- Country
- Colombia
- Project
- Adoption analytics and change management
- Technologies
- Looker Studio · BigQuery · Google Workspace · Google Cloud
In numbers
- 20,000+
bank users whose use of the collaboration tools is measured
- 6 countries
Colombia, Panama, Costa Rica, El Salvador, Honduras and Miami
- Real time
information lookup to focus actions with greater speed
In short
Banco Davivienda is the third largest bank in Colombia, with more than 19 million customers and a presence in more than six Latin American countries. Being a friendly, reliable and simple bank is a key feature of Davivienda.
Amarello delivered to Davivienda an analytical solution to measure the adoption and use of collaboration tools, impacting more than 20,000 users, to identify resistance to change and take actions that accelerate it.
01 · The problem
Measuring the adoption of collaboration tools across the whole organization
- 01
Unmeasured adoption
The objective was to analyze, measure and monitor the level of adoption of Google Workspace tools in the organization.
- 02
A change in the way of working
The goal was to implement adoption strategies and appropriate use to change the way things are done day to day, strengthening collaborative work and the productivity of all the bank's employees.
- 03
Data volume
Cross-referencing the totality of the organization's employee data generates a considerable volume of information.
02 · How we solved it
Activity and indicator dashboards with Looker Studio and BigQuery
- 1
Automated integration of usage data
Activity and indicator monitoring dashboards were built with Looker Studio and BigQuery, using real Google Workspace usage data integrated in an automated way.
- 2
Enrichment with the directory
The data is enriched with additional directory information from the different organizational units, to analyze and cross-reference the totality of the organization's employee data.
03 · The benefit for the client
Continuous monitoring in six countries and focused actions
Continuous monitoring
- Understanding and continuously monitoring the adoption of collaboration tools in Colombia, Panama, Costa Rica, El Salvador, Honduras and Miami, impacting more than 20,000 bank employees in the region.
Faster actions
- Real-time information lookup made it possible to focus actions on the teams that need them, with greater speed.
In the client's words
Integrating the Google Cloud ecosystem allowed us to understand the teams that continue to show resistance to change and to identify pockets of efficiency due to the use of obsolete technologies (…), leveraging accurate decision-making based on real-time data and allowing us to manage actions with greater agility.
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